Return, Refund & Exchange Policy

Overview

• NADPerfume values customer satisfaction and ensures safe, original, and high-quality products.
• Returns or exchanges are only accepted under specific conditions mentioned below.

Eligibility for Return, Refund & Exchange

Damaged Product Received

• Customers can request a return or exchange if the product arrives physically damaged.
• Damage must be reported within the allowed timeframe (mentioned below).

Wrong Product Delivered

• If you receive a different product than what you ordered, NADPerfume will replace it or process a refund.

Non-Eligible Conditions

Returns Will Not be Accepted For

• Opened, used, or tested perfumes
• Unsealed packaging
• Change of mind
• Discounted, promotional, or tester items
• Fragrance not matching personal preference
• Delayed delivery by courier company (not NADPerfume’s fault)

Return Request Timeframe

• Damage or wrong product must be reported within 24–48 hours of delivery.
• Requests made after this period will not be eligible.

Proof Required

Customers Must Provide

• Unboxing video (mandatory)
• Clear photos of the product and packaging
• Order number and proof of purchase

(The unboxing video ensures transparency and prevents fraudulent claims.)

Return & Exchange Process

1. Customer submits complaint with required proof.
2. NADPerfume team reviews and verifies the claim.
3. Once approved:
   • Exchange product is sent, OR
   • Refunds are processed (based on eligibility).
4. Pickup/return courier details are shared with the customer.

Refund Method

• Refunds are issued through the same payment method used for the order.
• Refund processing time: 3–7 working days after approval.

Exchange Process

• A replacement product will be shipped once the returned item is received and inspected.
• If the product is out of stock, customers may receive a refund.

Packaging Requirements for Returns

Returned item must be in:

• Original packaging
• Unused and sealed condition
• Without any missing accessories

Important Notes

• NADPerfume reserves the right to decline returns not meeting policy conditions.
• Courier delays are not grounds for return or refund.
• Fragrance performance varies person-to-person and is not considered a product fault.

Contact Support

For return or exchange requests:

• Email: sales@nadperfume.com 
• Customer Care: +92-301-0300370